Refund Policy and Cancellation Policy

Refund eligibility

You may request a refund within 7 days of purchase if a digital file is corrupted, incomplete, materially different from its listing, never becomes available for download, or you were charged more than once for the same product.

When an order can be cancelled

• A digital order can be cancelled for a full refund before its file is downloaded or accessed.
• A service order can be cancelled for a full refund before the seller begins work.
• If service work has started, we refund the undelivered portion of the order.
• A subscription can be cancelled at any time to stop future charges, with no cancellation fee.

Non-refundable purchases

A working digital file is not refundable after download when the request is only a change of mind. Completed and delivered services are not refundable. Requests made more than 7 days after purchase are not eligible unless required by applicable law.

How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the credit. We do not issue refunds through cash, gift cards or a different payment method.

How to request a refund or cancellation

Email support@aroramartllc.online with your order number, product or service name, and the reason for your request. You can also use our contact form. We will review your request and reply with the outcome.